StridePaw Outdoor Dog Gear FAQ
Find quick answers to common questions about StridePaw outdoor and travel dog gear, including product options, customization, samples, MOQ, lead time, care guides, and after-sales support. This page helps you understand how our products and service details work before sending an inquiry or reviewing specific product pages.
Common
What is your minimum order quantity (MOQ)?
Most outdoor pet SKUs start from 500 units per size/color.
Can I order mixed SKUs and colors in one shipment?
Yes. Mixed cartons are available; pricing depends on total volume and packout.
Do you provide samples? What’s the timeline?
Samples usually ship in 15-20 business days after artwork or sample details are confirmed.
What is the typical lead time for bulk orders?
30-45 days after deposit and approvals; seasonality and bundle complexity may extend timelines.
Post-Sales Service
What does your warranty cover?
Warranty covers materials and workmanship under normal use (e.g., seams, stitching, attachments).
How do I report defects after receiving goods?
Please report within 7 days with PO, photos, and quantities; we respond within 48 hours with repair/replacement/credit options.
Can customized items be returned?
Custom items are non-returnable unless confirmed as workmanship defects; once verified, we arrange replacement or credit.
Do you provide care guides for end users?
Yes-bilingual quick guides on sizing, fitting, and cleaning to reduce end-user issues and returns.
Can you support early sell-through issues (e.g., sizing)?
For pilot orders, we can discuss size-mix adjustments or field fixes to improve fit and satisfaction.
