FAQ & Help Center
Find answers to frequently asked questions about our dog outdoor gear manufacturing, customization, quality control, logistics, and ordering process. At StridePaw, we’re committed to providing transparent information to help you make informed decisions. If you can’t find what you’re looking for, feel free to contact our team for assistance.
Common
What is your minimum order quantity (MOQ)?
Most outdoor-pet SKUs start from 500 units per size/color.
Can I order mixed SKUs and colors in one shipment?
Yes. Mixed cartons are available; pricing depends on total volume and packout.
Do you provide samples? What’s the timeline?
Samples ship in15-20 business days.
What is the typical lead time for bulk orders?
30-45 days after deposit and approvals; seasonality and bundle complexity may extend timelines.
Post-Sales Service
What does your warranty cover?
Warranty covers materials and workmanship under normal use (e.g., seams, stitching, attachments).
How do I report defects after receiving goods?
Please report within 7 days with PO, photos, and quantities; we respond within 48 hours with repair/replacement/credit options.
Can customized items be returned?
Custom items are non-returnable unless confirmed as workmanship defects; once verified, we arrange replacement or credit.
Do you provide care guides for end users?
Yes-bilingual quick guides on sizing, fitting, and cleaning to reduce end-user issues and returns.
Can you support early sell-through issues (e.g., sizing)?
For pilot orders, we can discuss size-mix adjustments or field fixes to improve fit and satisfaction.
